Discover Our Features
TAILORED SUPPORT
Choosing Brokfill means you benefit from attentive, personalized service. No matter your company’s size, every client receives equal attention. Each customer is paired with a dedicated Personal Manager who oversees your account and serves as your main point of contact for questions or support. They’ll help you navigate our services, options, and subscriptions, especially if you’re new. Your Personal Manager is also there for any account or order issues. This premium support comes at no additional charge, ensuring you always have expert help from your Personal Manager.
We strive to keep wait times short and provide you with a dedicated resource to resolve issues quickly, so your business keeps running smoothly. Our clients regularly commend their Personal Managers and the exceptional service they receive.
At Brokfill, we’re dedicated to leveraging the latest technology. We continuously research, test, and implement new solutions that benefit our clients. Technology is a powerful tool, and if you’re not comfortable with it, we’ll handle everything for you. There’s no need to stress about technical details—Brokfill manages it all, including training your staff so you can make the most of our technology.
While many fulfillment companies stick to the basics, we aim higher! We use cutting-edge solutions to set the standard in Order Fulfillment, giving our clients a real edge. Our sophisticated tracking, analytics, and inventory systems help you stay ahead of the competition.
We also take a proactive approach to potential challenges by putting contingency plans and advanced protocols in place, allowing customers to set instructions for different scenarios. This helps our team process orders efficiently, even in unexpected situations, resulting in faster fulfillment and a better customer experience. Our technology, infrastructure, and processes work together seamlessly to provide the most efficient Order Fulfillment possible.
EASY-TO-USE PLATFORM
Switching to a new platform can be tough, but Brokfill provides one of the most intuitive and flexible systems available. Our user-friendly interface and thorough training will have your team up and running quickly. The system is highly adaptable, making it easy to integrate with your existing setup and other partners (suppliers, vendors, carriers, supply chain systems, and more).
You’ll be able to handle a variety of tasks: placing orders, tracking shipments, generating reports, monitoring inventory, communicating with partners, managing returns and refunds, handling accounting, and more. Instead of using multiple tools, you can manage everything from one streamlined system.
DEDICATED TO YOUR GROWTH
We are deeply committed to your business’s growth and to ensuring your customers are satisfied. Our success depends on yours, so your progress and happiness are our main goals. Our interests are closely linked, and we celebrate your achievements as our own.
With a dedicated Personal Manager always ready to help, you’ll get back on track quickly if any issues come up. You can also reach our support team by phone, email, or chat whenever you need assistance. Make use of all our resources to serve your customers, expand your business, and get the most from your subscription. We’re dedicated to exceeding your expectations and ensuring your satisfaction.
SHARED INVENTORY SOLUTIONS
We’ve improved the Distributed Warehouse Network by launching the innovative Shared Inventory Stock model. With this approach, sellers offering the same product can combine their inventory, and orders are shipped from the warehouse closest to the customer. Even if a seller doesn’t have stock at a certain location, the order can be fulfilled if the item is available in the shared inventory at that site.
Inventory records are updated in real time for accuracy and proper tracking. The Shared Inventory Stock model enables extremely fast order processing, often reducing fulfillment times from days to just hours.
We invite all clients to consider joining the Shared Inventory program. Participation requires approval, and only a select group of sellers will be accepted to maintain high quality standards. We regularly review inventory quality and other criteria to determine ongoing eligibility.
If you’re interested in the Shared Inventory program, contact us to learn more and see if it’s a good fit for your business.
Brokfill provides a white-label service, operating discreetly in the background. Your customers won’t know we’re handling fulfillment for you. We never market our brand to your clients. You can choose free, generic packaging, or opt for your own branded materials for a small fee. We can also customize orders to your requirements.
DID YOU KNOW?
Do you believe your business could reach new heights? Let Brokfill assess your operations and offer professional guidance to help you unlock your full potential. We can assist you in expanding, increasing your ROI, and reviewing your business strategy.
John Andrew
EVP, CMO at EPN Group
Order fulfillment bottlenecks were holding our brand back from the level of customer experience we wanted to deliver. In my role as EVP, I needed a partner I could actually count on. Broadscale Fulfillment, LLC stepped up with fulfillment solutions that work — and today I sleep easy knowing every shipment goes out on time and without errors.
CUSTOMER SERVICE
Brokfill is dedicated to delivering top-notch after-sales support and ensuring our customers are satisfied. If you have any questions or need help with an order, please get in touch. Our support team is available around the clock to ensure your business and clients receive excellent service. You can contact us by phone, email, live chat, or through our internal ticketing system (for customers with an active subscription).
(800) 473-6025
