Client
Support

How do I sign up for one of your plans?
Becoming a Brokfill customer is fast and easy. Just fill out the form and select the plan that fits your needs. New users receive the first two weeks at no cost. If you want to change your plan later, reach out and we’ll assist you with the update.

What are your pricing options?
We provide a variety of subscription plans. You can opt for monthly billing or pay-as-you-go. The price depends on your chosen plan and/or usage (usage-based billing applies to pay-as-you-go only). You’ll always see your costs upfront—no hidden charges.

What does it mean when people mention distributed warehouses?
We operate a broad network of warehouses nationwide. When you use our Order Fulfillment service, your inventory is stored in locations nearest to your customers. Orders ship from the closest warehouse, reducing shipping expenses and ensuring quick delivery. It’s the best of both worlds!

Is there a minimum monthly order requirement to use your fulfillment service?
There are no minimum or maximum order limits. You can run your business as you prefer, and we’ll handle your orders regardless of volume.

Can you handle hazardous or fragile goods?
Absolutely! We are experienced in managing hazardous and sensitive products. We are EPA certified and follow all necessary regulations. We welcome your business.

What happens if a shipment is undeliverable?
If a package is returned as undeliverable, the carrier will send it back to us. We’ll attempt to contact the customer and resend if possible. USPS may charge for return shipping, while other carriers might offer free returns for undeliverable items.

How quickly do you process orders?
Orders received before 2 PM on business days are processed the same day. Orders placed after 2 PM or on weekends are handled the next business day.

Can Brokfill assist with international shipping?
Yes! We are specialists in global shipping and offer a variety of cost-effective shipping solutions. Our carrier network is among the largest worldwide.

Are there fees for packaging or shipping materials?
Standard packaging and shipping supplies are free. If you want to use your own branded packaging, extra charges will apply.

How can I tell if my website works with Brokfill’s platform?
Our system is very flexible and supports most leading eCommerce platforms. If you have a custom site, we’ll work with your developers to ensure smooth integration.

How long does the integration process take?
Our IT specialists focus on quick and seamless integration, so your customers enjoy uninterrupted service. Integration is typically completed within a few hours, and we ensure there’s no downtime, even during updates.

Is it mandatory to use your software? What if I don’t want to?
Using our software is optional, though we recommend it. Many clients value having a centralized platform for business management, plus advanced AI and analytics tools that make our system a leader in eCommerce.

How frequently will I receive invoices?
Invoices are issued weekly. You’ll get an automatic alert when your invoice is available.

What should I do if I notice an error on my invoice?
Simply call or email us, and we’ll help resolve your concern or correct any mistakes. Please notify us within 30 days if you spot a billing issue.

What payment methods do you accept?
You can pay with a U.S. bank account or cryptocurrencies such as Ethereum, Bitcoin, or Litecoin.

Is there a fee for consolidating packages to save on shipping?
No, package consolidation is complimentary. It’s a free service to help you reduce shipping expenses.

What kinds of discounts are available?
We provide some of the most competitive rates in the industry, along with extra discounts. Ask your representative to ensure you’re receiving all the savings you’re eligible for.